The impact of the international standard ISO on the success of organization

Ma³gorzata Gajos (), Ivana Candrlic Dankos () and Anka Masek Tonkovic ()
Additional contact information
Ma³gorzata Gajos: University of Silesia in Katowice, Faculty of Computer Science and Materials Science, Institute of Computer Science
Ivana Candrlic Dankos: Osijek – Baranja County, Department of Eonomy and Regional development
Anka Masek Tonkovic: Faculty of Economics in Osijek

Economy of eastern Croatia yesterday, today, tommorow, 2013, vol. 2, 374-381

Abstract: International standard ISO in its basis represent set of rules whose systematic application has a multiple direct impact on the organization that applies them, but also indirect influence on its environment. Public sector represents organizations that are inherently highly standardized; therefore, law and subordinate regulations define the scope of activities. The question arises of purpose or the applicability of the international standards ISO 9001 in such systems. Modern administration in the time of decentralization in its scope of activities receives increasing number of activities, on the other hand market economy, competition, speed of dissemination of information has raised the level of criticality of the real sector. Real sector especially in the time of recession is facing the problem of its sustainability, therefore demands from the administration quick, timely and quality service, program or a project. Real sector, today, in administration looks for a partner that will recognize problems with which they are facing and react to them with quality service. Real sector studies and compares work conditions in environment and impose to the administration demand for constant validation of their work. At the time when the expectations and obligations of the administration are increasing, question raises about justification the decision to accept international standards as criteria by which administration will evaluate its work. Particularly when we know that the acceptance of standards represent significant investment of administration in its own recognizability, proof of affirmative attitude of administration of its role in economic development, but also an obligation for continuous work on its own advancement. Revision of international standards has resulted in principles that are precondition od successful organization. Analysis of the application of the principles of building a real and public sector presented a qualitative contribution to the application of these principles in organizational behavior, and thus the success of the system. In the second part of the study it is the analyzed the tendency of the increase of certified administrations in the world and Croatia. These analyzes were used as the basis and an argument for the justification of the decision on the application of international standards in administrations.

Keywords: standard; ISO; quality management system; public sector; administration (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.efos.unios.hr/repec/osi/eecytt/PDF/Econ ... row02/eecytt0243.pdf

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:osi:eecytt:v:2:y:2013:p:374-381

Access Statistics for this article

More articles in Economy of eastern Croatia yesterday, today, tommorow from Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia Contact information at EDIRC.
Bibliographic data for series maintained by Hrvoje Serdarusic, PhD ( this e-mail address is bad, please contact ).