MANAGEMENT OF HUMAN RESOURCES IN TOURISM

Sandra Herman ()
Additional contact information
Sandra Herman: Faculty of Economics in Osijek, Republic of Croatia

Interdisciplinary Management Research, 2015, vol. 11, 180-188

Abstract: Topic of this paper is human resources management in tourism with the aim of increasing the quality of products and services and achieving greater economic effects and competitiveness on the tourist market. Whereas products and services in tourism highly depend on quality human labor, the task of human resources management is to ensure high quality man labor, and encourage it by motivation, education as well as with the possibility of career advancement to maximal efficiency, and retention within the business sector. The SWOT analysis in the paper shows all weaknesses and threats, but also strengths and opportunities for improvement of characteristics and qualities of job positions in Croatian tourism. Quality human resources management in tourism contributes to increase of economic performances and competitiveness on the tourist market.

Keywords: tourism; human resources; management; quality; competitiveness (search for similar items in EconPapers)
JEL-codes: L83 O1 O15 (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://www.efos.hr/repec/osi/journl/PDF/Interdisci ... tResearchXI/IMR11a16 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:osi:journl:v:11:y:2015:p:180-188

Access Statistics for this article

More articles in Interdisciplinary Management Research from Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia Contact information at EDIRC.
Bibliographic data for series maintained by Hrvoje Serdarusic, PhD ( this e-mail address is bad, please contact ).