Artificial intelligence in the legal sector: pressures and challenges of transformation

Chay Brooks, Cristian Gherhes and Tim Vorley

Cambridge Journal of Regions, Economy and Society, 2020, vol. 13, issue 1, 135-152

Abstract: Recent technological developments in automation and artificial intelligence (AI) promise to disrupt the very foundations of how legal work is practised and delivered. Yet how they challenge current business models, where they encounter resistance and how the benefits of AI can be realised remain unexplored. Drawing on interviews with professionals in the UK legal services sector, the article highlights how technological and market pressures combine to challenge the business models of legal services firms. However, the findings reveal important cultural and structural challenges that hamper transformation. The article extends the debate on technological disruption in legal services through a focus on business model innovation as a tool that can support firms in the sector to reimagine legal services provision.

Keywords: artificial intelligence; business model innovation; legal services; technology adoption; industrial strategy; next-generation services (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (7)

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Cambridge Journal of Regions, Economy and Society is currently edited by Judith Clifton, Anna Davies, Betsy Donald, Emil Evenhuis, Stefania Fiorentino (Associate Editor), Harry Garretsen, Meric Gertler, Amy Glasmeier, Mia Gray, Robert Hassink, Dieter Kogler, Michael Kitson, Linda Lobao, Charles van Marrewijk, Ron Martin, Peter Sunley, Peter Tyler and Chun Yang

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