EconPapers    
Economics at your fingertips  
 

Dynamics of Performance-Measurement Systems

Pascal Courty () and Gerald Marschke ()

Oxford Review of Economic Policy, 2003, vol. 19, issue 2, 268-284

Abstract: We review the principal--agent multi-tasking literature and discuss the relevance of this literature to the implementation of performance measurement in public organizations. Arguably, the most important lesson from the literature is that performance measurement may elicit dysfunctional and unintended responses, also known as gaming responses. We propose an evolutionary model of how organizations manage performance measures when gaming is revealed over time. The model stresses the dynamic nature of the performance-measure selection process--a feature that has been overlooked in the literature. We present evidence from a job training programme that is consistent with the model and we discuss implications for the selection of performance measures. Copyright 2003, Oxford University Press.

Date: 2003
References: Add references at CitEc
Citations: View citations in EconPapers (7) Track citations by RSS feed

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
Working Paper: Dynamics of Performance Measurement Systems (2002)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:oup:oxford:v:19:y:2003:i:2:p:268-284

Access Statistics for this article

Oxford Review of Economic Policy is currently edited by C. Allsopp

More articles in Oxford Review of Economic Policy from Oxford University Press
Bibliographic data for series maintained by Oxford University Press ().

 
Page updated 2020-09-22
Handle: RePEc:oup:oxford:v:19:y:2003:i:2:p:268-284