Co-creating end-user roles. Understanding the new variety of user involvement in public sector innovation

Benjamin Lipp, Mathieu Baudrin, Carlos Cuevas-Garcia, Federica Pepponi, Magdalena Rozwadowska and Shelly Tsui

Science and Public Policy, 2023, vol. 50, issue 1, 146-159

Abstract: Co-creation has become a major concern in science and public policy. It aims to give a more central role to end users in producing (public sector) innovation outcomes. This leads to a new variety of end user roles in innovation activities and poses challenges for both practitioners and policy makers. We offer an in-depth, comparative analysis of such end user roles in three cases of co-creative public sector innovation across Europe. We argue that the definition of particular end user roles is crucial in shaping both the inclusiveness and outcomes of co-creative innovation. We offer a typology of end user roles and their respective limits and potentials with regard to co-creation. Our analysis suggests that, for co-creation to produce useful and legitimate outcomes, the process by which roles are assigned to and negotiated with end users must be part of the co-creative process itself.

Keywords: co-creation; users; science and technology studies; innovation policy; public sector innovation (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:oup:scippl:v:50:y:2023:i:1:p:146-159.

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