EconPapers    
Economics at your fingertips  
 

The Making and Breaking of Trust in Pension Providers: An Empirical Study of Pension Participants

Hendrik P. Dalen () and Kène Henkens
Additional contact information
Hendrik P. Dalen: Netherlands Interdisciplinary Demographic Institute (NIDI)
Kène Henkens: Netherlands Interdisciplinary Demographic Institute (NIDI)

The Geneva Papers on Risk and Insurance - Issues and Practice, 2018, vol. 43, issue 3, No 5, 473-491

Abstract: Abstract Trust in pension institutions is pivotal in making pension decisions, like saving or enrolling in pension programs. But which traits of pension institutions matter in making or breaking trust in providers like pension funds, banks or insurance companies? This paper presents an empirical analysis of the underlying forces of trust in private pension providers in the Netherlands. Based on a large-scale survey among pension participants, we show that the perceived integrity, competence, stability and benevolence of pension providers matter in assessing their trustworthiness. First, pension funds are more trusted than banks or insurance companies, a difference that is primarily related to weights attached to perceived levels of integrity and stability. Second, higher educated participants have a significantly higher propensity to trust pension providers than lower educated. Third, transparency as perceived by participants plays virtually no role in establishing trust.

Keywords: trust; pension; stability; integrity; transparency (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1) Track citations by RSS feed

Downloads: (external link)
http://link.springer.com/10.1057/s41288-018-0079-2 Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:gpprii:v:43:y:2018:i:3:d:10.1057_s41288-018-0079-2

Ordering information: This journal article can be ordered from
http://www.springer.com/finance/journal/41288/PS2

DOI: 10.1057/s41288-018-0079-2

Access Statistics for this article

The Geneva Papers on Risk and Insurance - Issues and Practice is currently edited by Christophe Courbage

More articles in The Geneva Papers on Risk and Insurance - Issues and Practice from Palgrave Macmillan, The Geneva Association Contact information at EDIRC.
Bibliographic data for series maintained by Sonal Shukla ().

 
Page updated 2020-05-02
Handle: RePEc:pal:gpprii:v:43:y:2018:i:3:d:10.1057_s41288-018-0079-2