Managerial metric use in marketing decisions across 16 countries: A cultural perspective

Ofer Mintz (), Imran S Currim (), Jan-Benedict E M Steenkamp () and Martijn Jong ()
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Ofer Mintz: University of Technology Sydney
Imran S Currim: University of California, Irvine
Jan-Benedict E M Steenkamp: Kenan-Flagler Business School, University of North Carolina at Chapel Hill
Martijn Jong: Erasmus School of Economics

Journal of International Business Studies, 2021, vol. 52, issue 8, No 3, 1474-1500

Abstract: Abstract Research on metrics is consistently designated a priority by academics and practitioners. However, less is known about how culture and cross-national differences can potentially impact metric use, which is theoretically and managerially limiting. This work develops a model that examines national and organizational cultural antecedents while controlling for the decision setting. Testing the model on data collected from 4384 managerial decisions from 1637 firms in 16 countries reveals that both levels of culture are associated with metric use but each has varying effects. Our results enable multinational executives to better understand and increase managerial metric use across different cultures and settings.

Keywords: metrics; international marketing; GLOBE cultural variables; organizational culture; managerial decision-making (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (4)

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DOI: 10.1057/s41267-019-00259-z

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