The impact of reward system on talented employees’ performance in Vietnamese commercial banks: mediating role of job satisfaction

Hung Manh Pham, Tra Thi Huong Le (), Linh Hoai Dang and Linh Thuy Nguyen
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Hung Manh Pham: Banking Academy of Vietnam
Tra Thi Huong Le: Banking Academy of Vietnam
Linh Hoai Dang: Joint Stock Commercial Bank for Foreign Trade of Vietnam
Linh Thuy Nguyen: Banking Academy of Vietnam, 12 Chua Boc Street, Dong Da district

Journal of Financial Services Marketing, 2024, vol. 29, issue 3, No 25, 1099-1114

Abstract: Abstract This study examines the impact of the reward system on the performance of talented staff in Vietnamese commercial banks. We obtained data from a structured questionnaire distributed to 330 Vietnamese bankers. The partial least square structural equation model, which includes employee recognition programs, performance incentives, promotion opportunities, employee performance, and work satisfaction variables, is used to analyze these data. According to the findings, although performance incentives and recognition programs have no impact on an employee's performance, promotion opportunities may assist bright workers in improving their output. These elements do, however, indirectly influence the performance of talented employees via job satisfaction. This study contributes to the previous literature by concentrating on the aspect of talent management in commercial banks, instead of researching all of the employees in companies. The results offer commercial banks vital approaches for managing their brilliant personnel in today's dynamic business environment, therefore enhancing their competitiveness and productivity.

Keywords: Talented employee; Reward system; Job satisfaction; Performance; Commercial bank (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1057/s41264-023-00261-5

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