Logical soft systems modelling for information source analysis—The case of Hongkong Telecom

F H Gregory () and S P Lau
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F H Gregory: Hongkong Telecom
S P Lau: Hongkong Telecom

Journal of the Operational Research Society, 1999, vol. 50, issue 2, 124-137

Abstract: Abstract The paper describes the use of logico-linguistic modelling, a logically enhanced version of Soft System Methodology, to identify the information needed to support decisions made in a marketing department of a Hong Kong telecommunications company. This case indicates that logical complexity need not be a barrier to stakeholder comprehension. However, cross-cultural difficulties were encountered when using the basic SSM method.

Keywords: information requirements analysis; soft systems methodology; modal logic; logico-linguistic models; organisational culture (search for similar items in EconPapers)
Date: 1999
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DOI: 10.1057/palgrave.jors.2600651

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