A servicing strategy for items sold under warranty

N Jack () and D N P Murthy
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N Jack: University of Abertay
D N P Murthy: University of Queensland

Journal of the Operational Research Society, 2001, vol. 52, issue 11, 1284-1288

Abstract: Abstract When repairable items sold under warranty fail, the rectification action taken by the manufacturer can be either a repair or a replacement. In this paper a new repair–replacement strategy is proposed for the manufacturer when the items are sold with a non-renewing free replacement warranty policy. The strategy involves splitting the warranty period into two intervals where only repairs are carried out, separated by a third interval with at most one replacement.

Keywords: free replacement warranty; warranty servicing strategies; minimal repair (search for similar items in EconPapers)
Date: 2001
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Citations: View citations in EconPapers (7)

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DOI: 10.1057/palgrave.jors.2601223

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