Simulation for business process re-engineering: case study of a database management system

B Zarei ()
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B Zarei: Lancaster University

Journal of the Operational Research Society, 2001, vol. 52, issue 12, 1327-1337

Abstract: Abstract This paper describes the use of discrete event simulation in the resource, throughput and content analysis and improvement of a business process in the Iranian Information and Documentation Centre (IRANDOC). The process was initially mapped using Data Flow Diagrams (DFD), and the objectives of the study for a range of users were captured using the Delphi method. The time taken for the tasks in the process were estimated by work study, and the simulation was developed in ServiceModel™. The simulation was valuable in understanding why the current systems were not performing satisfactorily and led to a number of proposals for improvement. This mixed use of hard (simulation) and soft (Delphi) methods proved a fruitful way to gain process improvements and could be employed in other organisations.

Keywords: simulation; business process re-engineering; database management system (search for similar items in EconPapers)
Date: 2001
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DOI: 10.1057/palgrave.jors.2601208

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