Beyond comparisons—the role for the operational researcher in benchmarking

G Francis and J Holloway ()
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G Francis: Open University Business School
J Holloway: Open University Business School

Journal of the Operational Research Society, 2002, vol. 53, issue 3, 283-291

Abstract: Abstract This paper explores the possible roles for the operational researcher in best practice benchmarking. It describes the range of activities which are carried out in the name of benchmarking, locates this approach in the broader context of performance improvement, and notes some critical concerns including the need to adopt a contingency approach to performance improvement. The paper concludes by encouraging operational researchers to contribute their professional skills to enhance the effectiveness of benchmarking.

Keywords: benchmarking; performance management; performance measurement; practice of OR (search for similar items in EconPapers)
Date: 2002
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Citations: View citations in EconPapers (2)

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DOI: 10.1057/palgrave.jors.2601152

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