Use of business process simulation: A survey of practitioners

N Melão and M Pidd ()
Additional contact information
N Melão: Universidade Catolica Portuguesa, Escola Superior de Ciencias e Tecnologia
M Pidd: The Management School, Lancaster University

Journal of the Operational Research Society, 2003, vol. 54, issue 1, 2-10

Abstract: Abstract In order to understand the requirements of people engaged in business process simulation (BPS), a survey was conducted among potential business process simulation users. The survey had a 37% response rate and revealed a low usage of simulation in the design, modification and improvement of business processes. It confirms that BPS projects are typically short, relatively non-technical, and rely on good project management for their success. Most BPS users employ general-purpose simulation software rather than purpose-designed business process simulators. There is no evidence of a skills gap, rather a feeling that there is no net gain from employing simulation methods when simpler methods will suffice. These findings are discussed and conclusions drawn.

Keywords: simulation; OR practice; business processes (search for similar items in EconPapers)
Date: 2003
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

Downloads: (external link)
http://link.springer.com/10.1057/palgrave.jors.2601477 Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:jorsoc:v:54:y:2003:i:1:d:10.1057_palgrave.jors.2601477

Ordering information: This journal article can be ordered from
http://www.springer. ... search/journal/41274

DOI: 10.1057/palgrave.jors.2601477

Access Statistics for this article

Journal of the Operational Research Society is currently edited by Tom Archibald and Jonathan Crook

More articles in Journal of the Operational Research Society from Palgrave Macmillan, The OR Society
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().