Target setting, lean systems and viable systems: a systems perspective on control and performance measurement

A J Gregory ()
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A J Gregory: University of Hull

Journal of the Operational Research Society, 2007, vol. 58, issue 11, 1503-1517

Abstract: Abstract The paper starts with a critique of the reductionist approach to control and performance measurement that emphasizes the parts of a system in isolation. The critique provides the basis for a shift in focus to a systems perspective that emphasizes the interactions between the parts of a system. It is argued that this shift is important because the behaviour of a system is a product of the interactions of the parts not the behaviour of the parts in isolation. Two systems approaches to control and performance management are compared and critiqued: Beer's viable system model and Seddon's lean systems. The paper concludes with the advancement of a model for control and performance measurement that not only integrates the work of Beer and Seddon but also compensates for the weaknesses in these approaches through the inclusion of a process of boundary critique.

Keywords: management; systems; control; performance measurement; viable system model; lean systems approach; boundary critique (search for similar items in EconPapers)
Date: 2007
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Citations: View citations in EconPapers (7)

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DOI: 10.1057/palgrave.jors.2602319

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