Developing unbounded systems thinking: using causal mapping with multiple stakeholders within a Vietnamese company

H V Vo (), B Chae and D L Olson
Additional contact information
H V Vo: Ho Chi Minh City University of Technology
B Chae: Kansas State University
D L Olson: University of Nebraska

Journal of the Operational Research Society, 2007, vol. 58, issue 5, 655-668

Abstract: Abstract Researchers propose that systems-oriented, multiple perspective approaches are better suited to deal with ‘messy’ or ‘wicked’ problems. In this study, we apply Mitroff and Linstone's Unbounded Systems Thinking (UST) framework to a Vietnamese company case. Causal mapping and group model building were used. As the case shows, each perspective provides a limited model of the problem situation. Our study shows that a model built on multiple perspectives offers a more complete picture of the problem and therefore helps the organization better understand the problem situation, creating a ground for better problem resolution. Lessons learned from the case are discussed.

Keywords: causal maps; problem structuring; unbounded systems thinking; case study (search for similar items in EconPapers)
Date: 2007
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
http://link.springer.com/10.1057/palgrave.jors.2602266 Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:jorsoc:v:58:y:2007:i:5:d:10.1057_palgrave.jors.2602266

Ordering information: This journal article can be ordered from
http://www.springer. ... search/journal/41274

DOI: 10.1057/palgrave.jors.2602266

Access Statistics for this article

Journal of the Operational Research Society is currently edited by Tom Archibald and Jonathan Crook

More articles in Journal of the Operational Research Society from Palgrave Macmillan, The OR Society
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().