Implementation processes: a Boolean analysis

C Martin () and M Metcalfe ()
Additional contact information
C Martin: School of Management (City West), University of South Australia
M Metcalfe: School of Management (City West), University of South Australia

Journal of the Operational Research Society, 2011, vol. 62, issue 1, 21-28

Abstract: Abstract Implementing new operating procedures into organisations is problematic. It requires consideration of the socialisation processes needed to encourage implementers to creatively adopt and adapt the new procedure. The four main explanations of why organisational change occurs are teleology (group emerged action), evolution, dialectic and life cycles (growth stages). These have been mapped onto the corresponding organisational socialisation processes of job rotation, benchmarking with continuous improvement, competition and the use of champions. It has been claimed that successful implementation requires a mix of all four of these processes. This paper tests that claim by comparing the implementation of Total Quality Management into 32 independent and geographically dispersed bulk grain handling sites located around South Australia. Using Boolean Analysis it was found that successful implementation was achieved using either (a) self managed problem-solving teams and a review teams or, (b) champions with job rotation and site visits. Both of these mixes of socialisation processes worked; doing both was not necessary. The implications of this finding are discussed.

Keywords: implementation; organisational change processes; Boolean analysis (search for similar items in EconPapers)
Date: 2011
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1057/jors.2009.172 Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:jorsoc:v:62:y:2011:i:1:d:10.1057_jors.2009.172

Ordering information: This journal article can be ordered from
http://www.springer. ... search/journal/41274

DOI: 10.1057/jors.2009.172

Access Statistics for this article

Journal of the Operational Research Society is currently edited by Tom Archibald and Jonathan Crook

More articles in Journal of the Operational Research Society from Palgrave Macmillan, The OR Society
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().