Efficiency analysis of chain stores: a case study

Lin H-T ()
Additional contact information
Lin H-T: National Chin-Yi University of Technology

Journal of the Operational Research Society, 2011, vol. 62, issue 7, 1268-1281

Abstract: Abstract An efficiency analysis problem of a hairdressing company is addressed in this paper. The service system has the characteristics of different trade area types, multiple workers with different levels, crisp facilities and expenses and customer relationship orientations. A specialized imprecise data envelopment analysis (IDEA) model is proposed so that the efficiencies of stores from different trade areas can be compared and all workers in different ranks are included. The analysis results exhibit that the inefficiency in resource utilization is largely caused by inefficient operation. Based on the measurement results, eight stores and two stores are aimed with high priority for improving the efficiencies in operation and scale, respectively. The regional manager agrees that IDEA is helpful in evaluating relative efficiency and detecting the reasons caused inefficiency.

Keywords: data envelopment analysis; assurance region; efficiency decomposition (search for similar items in EconPapers)
Date: 2011
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1057/jors.2010.97 Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:jorsoc:v:62:y:2011:i:7:d:10.1057_jors.2010.97

Ordering information: This journal article can be ordered from
http://www.springer. ... search/journal/41274

DOI: 10.1057/jors.2010.97

Access Statistics for this article

Journal of the Operational Research Society is currently edited by Tom Archibald and Jonathan Crook

More articles in Journal of the Operational Research Society from Palgrave Macmillan, The OR Society
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().