The co-production approach to service: a theoretical background

Truong Trinh, V Kachitvichyanukul and D B Khang
Additional contact information
V Kachitvichyanukul: School of Engineering and Technology, Asian Institute of Technology, Pathumthani, Thailand
D B Khang: School of Management, Asian Institute of Technology, Pathumthani, Thailand

Journal of the Operational Research Society, 2014, vol. 65, issue 2, 161-168

Abstract: The paper develops a theoretical background on the co-production approach as an extension of operations management principles, in which co-production function assumes well-defined functional form with the input presence of both firm and customers. The co-production approach not only views a customer as a co-producer, but also conducts strategic trade-offs between a firm and customers in service systems. Moreover, the value and the process of value co-creation are also explored under the co-production approach. The experimental study with a hypothetical service system indicates that the co-production function is feasible under economic and institutional considerations, and the co-production approach generalizes both the firm approach and the customer approach. Furthermore, the co-production approach creates many rich opportunities for future research on service operations management.

Date: 2014
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://www.palgrave-journals.com/jors/journal/v65/n2/pdf/jors2012183a.pdf Link to full text PDF (application/pdf)
http://www.palgrave-journals.com/jors/journal/v65/n2/full/jors2012183a.html Link to full text HTML (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:jorsoc:v:65:y:2014:i:2:p:161-168

Ordering information: This journal article can be ordered from
http://www.springer. ... search/journal/41274

Access Statistics for this article

Journal of the Operational Research Society is currently edited by Tom Archibald and Jonathan Crook

More articles in Journal of the Operational Research Society from Palgrave Macmillan, The OR Society
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().