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Selection bias in credit scorecard evaluation

David J Hand and Niall M Adams
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David J Hand: Department of Mathematics, Imperial College London, London, UK
Niall M Adams: 1] Department of Mathematics, Imperial College London, London, UK[2] Heilbronn Institute for Mathematical Research, University of Bristol, Bristol, UK

Journal of the Operational Research Society, 2014, vol. 65, issue 3, 408-415

Abstract: Selection bias is a perennial problem when constructing and evaluating scorecards. It is familiar in the context of reject inference, but crops up in many other situations as well. In this paper, we examine the impact of how accepting or rejecting customers using one scorecard leads to biased comparisons of performance between that scorecard and others. This has important implications for organisations seeking to improve or replace scorecards.

Date: 2014
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