Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta region

King Lun Choy, Angappa Gunasekaran, Hoi Yan Lam, Ka Ho Chow, Yick Chi Tsim, Tsz Wing Ng, Ying Kei Tse and Xiao Ang Lu
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King Lun Choy: The Hong Kong Polytechnic University, Kowloon, Hong Kong
Angappa Gunasekaran: University of Massachusetts—Dartmouth, North Dartmouth, USA
Hoi Yan Lam: The Hong Kong Polytechnic University, Kowloon, Hong Kong
Ka Ho Chow: Macau University of Science and Technology, Macau
Yick Chi Tsim: The Hong Kong Polytechnic University, Kowloon, Hong Kong
Tsz Wing Ng: The Hong Kong Polytechnic University, Kowloon, Hong Kong
Ying Kei Tse: University of York, York, UK
Xiao Ang Lu: The Hong Kong Polytechnic University, Kowloon, Hong Kong

Journal of the Operational Research Society, 2014, vol. 65, issue 6, 904-916

Abstract: Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.

Date: 2014
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