Mapping crisis communication in the communication research: what we know and what we don’t know

Shalini Upadhyay and Nitin Upadhyay ()
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Shalini Upadhyay: BITS Pilani
Nitin Upadhyay: Indian Institute of Management Jammu

Palgrave Communications, 2023, vol. 10, issue 1, 1-19

Abstract: Abstract This paper presents a comprehensive analysis of crisis communication research from 1968 to 2022, utilizing bibliometric methods to illuminate its trajectories, thematic shifts, and future possibilities. Additionally, it presents foundational themes such as crisis communication and social media, health communication, crisis and leadership, and reputation and advertising. This analysis offers not only historical insights but also serves as a roadmap for future research endeavors. Furthermore, this study critically evaluates over five decades of scholarship by unveiling the intellectual, social, and conceptual contours of the field while highlighting thematic evolutions. Employing diverse bibliometric indices, this research quantifies authors’ and nations’ productivity and impact. Through co-word analysis, four thematic clusters emerge, capturing the dynamic nature of crisis communication research. However, the study also reveals limited collaboration among authors, primarily localized, indicating room for enhanced cross-border cooperation and exploration of emerging themes. The study’s social network analysis sheds light on key actors and entities within the crisis communication realm, underscoring opportunities to fortify global networks for a robust crisis communication spectrum. Beyond academic curiosity, these insights hold practical implications for policymakers, scholars, and practitioners, offering a blueprint to enhance crisis communication’s effectiveness. This study’s findings can be considered as a reference point for future studies in crisis communication.

Date: 2023
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DOI: 10.1057/s41599-023-02069-z

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