Knowledge-based HRM and business process innovation in the hospitality industry

Muddassar Sarfraz, Kausar Fiaz Khawaja, Mahmoona Khalil and Heesup Han ()
Additional contact information
Muddassar Sarfraz: Zhejiang Shuren University
Kausar Fiaz Khawaja: International Islamic University
Mahmoona Khalil: International Islamic University
Heesup Han: Sejong University

Palgrave Communications, 2023, vol. 10, issue 1, 1-17

Abstract: Abstract This study examines the impact of knowledge-based HR practices on business process innovation under the moderating role of Knowledge-Centered Organizational Culture (KCOC) and the mediating role of Absorptive Capacity (AC). Data was collected from the managers of hospitality firms via questionnaires from May to September 2022, using a quantitative data analytic process. The results demonstrate that formal and informal knowledge-based HR practices are vital to achieving business innovation performance with interpersonal AC mediating and KCOC moderating. The findings of our study provide research-based practical implications for various stakeholders and a significant theoretical contribution to fill the research gap in the literature. This research presents empirical insights that are applicable to the management of the hotel industry.

Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1057/s41599-023-02140-9 Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-02140-9

Ordering information: This journal article can be ordered from
https://www.nature.com/palcomms/about

DOI: 10.1057/s41599-023-02140-9

Access Statistics for this article

More articles in Palgrave Communications from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().