Mitigating emotional risks in human-social robot interactions through virtual interactive environment indication

Aorigele Bao, Yi Zeng () and Enmeng Lu
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Aorigele Bao: University of Chinese Academy of Sciences
Yi Zeng: Chinese Academy of Sciences
Enmeng Lu: Chinese Academy of Sciences

Palgrave Communications, 2023, vol. 10, issue 1, 1-9

Abstract: Abstract Humans often unconsciously perceive social robots involved in their lives as partners rather than mere tools, imbuing them with qualities of companionship. This anthropomorphization can lead to a spectrum of emotional risks, such as deception, disappointment, and reverse manipulation, that existing approaches struggle to address effectively. In this paper, we argue that a Virtual Interactive Environment (VIE) exists between humans and social robots, which plays a crucial role and demands necessary consideration and clarification in order to mitigate potential emotional risks. By analyzing the relational nature of human-social robot interaction, we discuss the connotation of such a virtual interactive environment that is similar to the emotional states aroused when reading novels. Building on this comprehension, we further demonstrate that manufacturers should carry out comprehensive Virtual Interactive Environment Indication (VIEI) measures during human-social robot interaction with a stricter sense of responsibility when applying social robots. Finally, we contemplate the potential contributions of virtual interactive environment indication to existing robot ethics guidelines.

Date: 2023
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DOI: 10.1057/s41599-023-02143-6

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