A ten-year review analysis of the impact of digitization on tourism development (2012–2022)

Chunyu Jiang and Seuk Wai Phoong (phoongsw@um.edu.my)
Additional contact information
Chunyu Jiang: Universiti Malaya
Seuk Wai Phoong: Universiti Malaya

Palgrave Communications, 2023, vol. 10, issue 1, 1-16

Abstract: Abstract Many tourism-related activities have been suspended due to the nationally enforced lockdown to combat the Coronavirus pandemic. The tourism industry suffered immensely from the lockdown, and as a result of this, digital tourism began gaining traction and attracted public attention. This study analyses the impact of digitalization on the social and economic sustainability of the tourism industry via systematic literature network analysis. The findings indicated that digitalization impacts economic sustainability, encompassing economic benefits in tourism product development, tourism consumption, and industrial development. Moreover, digitalization fosters social development, cultural awareness, and tourism participation in digital technology and cultural heritage. This study identified publication trends and research hotspots using bibliometric analysis, and it was confirmed that Sustainability was the top journal in published digital and tourism sustainability-related articles, followed by the International Journal of Tourism Research, Tourism Management, and Current Issues in Tourism. This study resulted in two implications: identifying the knowledge gap and evidence-based decision-making based on the (previous) literature. Recommendation for future research is also discussed in this study, which is helpful to policymakers, tourism planners, and researchers to develop strategies grounded in research.

Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://link.springer.com/10.1057/s41599-023-02150-7 Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-02150-7

Ordering information: This journal article can be ordered from
https://www.nature.com/palcomms/about

DOI: 10.1057/s41599-023-02150-7

Access Statistics for this article

More articles in Palgrave Communications from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla (sonal.shukla@springer.com) and Springer Nature Abstracting and Indexing (indexing@springernature.com).