Understanding the landscape: assistive technology and work challenges for people with disabilities in Saudi Arabia

Adel Saber Alanazi () and Houcine Benlaria ()
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Adel Saber Alanazi: College of Education, Jouf University
Houcine Benlaria: College of Business, Jouf University

Palgrave Communications, 2024, vol. 11, issue 1, 1-14

Abstract: Abstract Barriers, such as inadequate accessibility and accommodation, may impede employment access and progression for people with disabilities (PwDs) in the Kingdom of Saudi Arabia (KSA). This study examined how assistive technology (AT) utilization influences the employment experiences of PwDs in KSA. We explored AT types in use and whether gender, age, and disability type shape AT effectiveness. We sought to identify challenges hindering AT adoption, and effectiveness in workplaces. We explored potential remedies through government and corporate actions. A qualitative case-report study was conducted with 13 PwDs (10 males, 3 females; age range, 26‒47 years) of varying occupations. Diverse disabilities were represented: cognitive impairment, speech impairment, autism spectrum disorder (ASD), visual impairment, mobility impairment, hearing impairment, learning disability, dyslexia, attention deficit hyperactivity disorder (ADHD), physical impairment, and anxiety disorder. Individual interviews were conducted in Arabic with open-ended questions addressing employment opportunities, work challenges, the importance of employment, and employment-related factors. Mixed descriptive and inductive methods were used to identify themes. The participants also completed a 21-item Likert-type standardized exploratory questionnaire. The findings indicated that workplace inclusivity of PwDs and widespread AT adoption in KSA are hindered by a lack of awareness, stigma, accommodation costs, limitations of technical compatibility or lack of standardization, and inadequate AT training and technical support. Greater disability inclusion support in workplace environments, with tailored assistance and comprehensive accessibility measures, is needed in KSA. Companies should pursue accommodation individualization and actions aimed at improving awareness and reducing stigma. Governments should pursue legislation that supports AT adoption and awareness campaigns.

Date: 2024
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DOI: 10.1057/s41599-024-04023-z

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