What promotes the mobile payment behavior of the elderly?

Tianyang Huang (), Gang Wang and Chiwu Huang
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Tianyang Huang: Xiamen University of Technology
Gang Wang: Xiamen University of Technology
Chiwu Huang: National Taipei University of Technology

Palgrave Communications, 2024, vol. 11, issue 1, 1-14

Abstract: Abstract Mobile payment, as a new form of transactional payment method, has garnered attention from users. However, few studies have discussed the mobile payment behavior of the elderly. Our research aims to explore the influencing factors on elderly’s intention to use mobile payments. This research established and empirically validated a mobile payment acceptance model for the elderly. Structural equation modeling was employed to analyze data from 316 elderly participants. The results indicate that perceived ease of use directly affects perceived usefulness. The Mobile payment intention of the elderly is positive influenced by perceived usefulness and perceived ease to use. Furthermore, information quality and service quality directly influence perceived trust. Perceived trust, information quality, and service quality all have directly affects on the intention to use mobile payments. Mobile payment intention is negatively affected by perceived risk. The findings of this study can serve as references for mobile payment developers, as well as relevant policy-making and regulatory authorities, facilitating the design of mobile payment technology systems that are more suitable for the elderly and promoting the sustainable development of mobile payments.

Date: 2024
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DOI: 10.1057/s41599-024-04031-z

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