Innovative application of total quality management in sustainable tourism development: framework development and empirical analysis

Xiangdong Kong, Haijun Wang (), Yijun Chen (), Ji Luo (), Tianhui Xie, Minghong Peng, Maobin Ding, Xinlong Li and Hu Li ()
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Xiangdong Kong: College of Management Science, Sichuan University of Science and Engineering
Haijun Wang: School of Economics, Sichuan University of Science and Engineering
Yijun Chen: College of Management Science, Sichuan University of Science and Engineering
Ji Luo: School of Economics, Sichuan University of Science and Engineering
Tianhui Xie: School of Economics, Sichuan University of Science and Engineering
Minghong Peng: School of Economics, Sichuan University of Science and Engineering
Maobin Ding: School of Economics, Sichuan University of Science and Engineering
Xinlong Li: School of Economics, Sichuan University of Science and Engineering
Hu Li: School of Economics, Sichuan University of Science and Engineering

Palgrave Communications, 2025, vol. 12, issue 1, 1-16

Abstract: Abstract Most existing studies on sustainable tourism development (STD) focus on resource protection, with limited progress in management methods, particularly in evaluation and measurement systems. This study integrates literature reviews, interviews, and survey data to establish logical hypotheses between total quality management (TQM) and STD. A TQM-STD scale was developed and empirically tested using structural equation modeling (SEM). The key findings are as follows: (1) A five-dimensional scale (Full participation-FP, Whole participation management-WPM, Comprehensive management-CM, Overall perception-OP, Tourism benefits-TB) with 30 items was constructed, demonstrating strong reliability (Cronbach’s alpha >0.8), validity (validity >0.7, average variance extracted >0.5, composite reliability >0.7), and broad applicability. (2) An SEM model was established based on the logical relationships between TQM and STD. The model exhibited a good fit (χ²/df >1.2, incremental fit index >0.9), supporting the proposed hypotheses and confirming the applicability of TQM to STD management at tourist attractions. (3) TQM positively influences STD. At p

Date: 2025
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DOI: 10.1057/s41599-025-05139-6

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