Pandemic in the digital age: analyzing WhatsApp communication behavior before, during, and after the COVID-19 lockdown

Anika Seufert (), Fabian Poignée, Tobias Hoßfeld and Michael Seufert
Additional contact information
Anika Seufert: University of Würzburg
Fabian Poignée: University of Würzburg
Tobias Hoßfeld: University of Würzburg
Michael Seufert: University of Würzburg

Palgrave Communications, 2022, vol. 9, issue 1, 1-9

Abstract: Abstract The strict restrictions introduced by the COVID-19 lockdowns, which started from March 2020, changed people’s daily lives and habits on many different levels. In this work, we investigate the impact of the lockdown on the communication behavior in the mobile instant messaging application WhatsApp. Our evaluations are based on a large dataset of 2577 private chat histories with 25,378,093 messages from 51,973 users. The analysis of the one-to-one and group conversations confirms that the lockdown severely altered the communication in WhatsApp chats compared to pre-pandemic time ranges. In particular, we observe short-term effects, which caused an increased message frequency in the first lockdown months and a shifted communication activity during the day in March and April 2020. Moreover, we also see long-term effects of the ongoing pandemic situation until February 2021, which indicate a change of communication behavior towards more regular messaging, as well as a persisting change in activity during the day. The results of our work show that even anonymized chat histories can tell us a lot about people’s behavior and especially behavioral changes during the COVID-19 pandemic and thus are of great relevance for behavioral researchers. Furthermore, looking at the pandemic from an Internet provider perspective, these insights can be used during the next pandemic, or if the current COVID-19 situation worsens, to adapt communication networks to the changed usage behavior early on and thus avoid network congestion.

Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1057/s41599-022-01161-0 Abstract (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palcom:v:9:y:2022:i:1:d:10.1057_s41599-022-01161-0

Ordering information: This journal article can be ordered from
https://www.nature.com/palcomms/about

DOI: 10.1057/s41599-022-01161-0

Access Statistics for this article

More articles in Palgrave Communications from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().