FACTORES DE LIDERAZGO Y COMPETITIVIDAD EN UNA EMPRESA DE SERVICIOS FINANCIEROS

Juan Eduardo Cortes
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Juan Eduardo Cortes: Gerente de Desarrollo de Recursos Humanos, Citigroup Chile

Abante, 1999, vol. 2, issue 1, 71-96

Abstract: This paper describes an applied research experience on the leadership process at a financial services company. For to the purposes of this study, leadership was viewed as a strategy for business competitiveness. The objectives were to evaluate the dominant leadership practices in the organization, involving leaders and their subordinate, and to identify through a factorial analysis the underlying dimensions of the leadership process, to orient the design of executive training and development programs. The results showed significative differences between leader self-assessment and subordinate assessment. The factorial analysis identified four dimensions, namely personal integrity, influence, coaching, and strategic skills.

Keywords: Leadership; Management Development; Human Resource Development; Organization Development; Performance; Competitiveness; Financial Services; Competencies; Chile (search for similar items in EconPapers)
JEL-codes: M1 M12 (search for similar items in EconPapers)
Date: 1999
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