LOGISTICS ASPECTS OF PRACTICAL MARKETING IN ELECTRICITY COMPANY

Ewa Moroz ()
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Ewa Moroz: Czestochowa University of Technology

Advanced Logistic systems, 2008, vol. 2, issue 1, 133-142

Abstract: An anonymous questionnaire was presented to employees of an electricity distribution company - Enion Grupa Tauron S.A. – Department Czestochowa. The research, in the part presented in this paper, referred to company-customer relations and to an influence that those relations have on costs and quality of work in the company, mainly in the aspect of employees’ understanding of those connections. In the paper author states the conclusion that suggests implementation of Lean Thinking procedures in distribution company. Lean Thinking philosophy is called the correct cure for company’s problems disclosed on the line quality-cost-customer in the course of presented research.

Keywords: electricity distribution company; opinion poll; cost-customer-quality relations; Lean Thinking (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:pcz:alspcz:v:2:y:2008:i:1:p:133-142

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