POOR REPUTATION CAN CAUSE FUTURE TROUBLES – A CASE OF UNIVERSITY QUALITY MANAGEMENT

Béla Illés () and Balázs Illés
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Béla Illés: University of Miskolc
Balázs Illés: University of Miskolc

Advanced Logistic systems, 2012, vol. 6, issue 1, 141-148

Abstract: This paper shows the results of a survey conducted at the University of Miskolc among the students of the Faculty of Mechanical Engineering and the Faculty of Economics. The results would like to represent the ideas and opinions among the students about the courses taught by the Faculty of Economics. We really believe that the satisfaction of our clients (the students) must be ensured in all circumstances and all the activities which are trying to enhance the quality of the education are really useful and worthy. We hope that these co-operations between the two Faculties can provide better curriculum and high quality education.

Keywords: quality assurance; higher education; customer satisfaction (search for similar items in EconPapers)
Date: 2012
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