THE RISK ASSOCIATED WITH EMPLOYEES' ERRORS IN ENTERPRISES WITH CRITICAL INFRASTRUCTURE DEFINED IN EXECUTIVES TERMS

Izabela Olton () and Dominik G³owacki ()
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Izabela Olton: Czestochowa University of Technology
Dominik G³owacki: Warsaw University of Technology

Polish Journal of Management Studies, 2014, vol. 10, issue 2, 126-132

Abstract: No in-depth research in the area of risk management of the human factor in organizational processes (in particular operational ones) is without doubt an important issue in effective risk management, particularly in units managed with critical infrastructure. The absence of systemic solutions, models, algorithms for predicting employees' risky behavior causes management's ignorance, not recognizing problems, a lack of forward-looking perspective and focus on nothing but the current issues of the organization. This article attempts to explain the need for dynamic assessment of the risks of human error in management terms because only such assessment can increase resilience to crises in companies with critical infrastructure. In the following study, the concept of ‘the risk of a human factor’ will be used interchangeably with the term ‘the risks associated with employees’ errors’ that are generated by behavioral risk and the risk of latent skills gaps.

Date: 2014
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