BUSINESS PROCESS MATURITY IN SMALL AND MEDIUMSIZED ENTERPRISES

Ma³gorzata Okrêglicka (), Monika Mynarzova () and Radomir Kana ()
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Ma³gorzata Okrêglicka: Czestochowa University of Technology
Monika Mynarzova: VSB - Technical University of Ostrava
Radomir Kana: VSB - Technical University of Ostrava

Polish Journal of Management Studies, 2015, vol. 12, issue 1, 121-131

Abstract: Business process management in an enterprise is an approach to management that concentrates on optimizing the ways business processes in organisation’s run. The business process maturity of the organization is one of the success factors. From this perspective, the constant advancing the process maturity level is the relevant economic task and the area is still an important issue requiring investigation. The article presents the results of empirical research - the survey was conducted in 2015 on a group of 138 enterprises in Poland. The main aim of this article is the identification and analysis of business process maturity in small and medium-sized enterprises in Poland, as well as finding the areas that require the intensification of process management.

Keywords: business process maturity; BPM; small and medium-sized enterprises; SMEs (search for similar items in EconPapers)
Date: 2015
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