QUALITY MANAGEMENT APPROACH IN SUPPLY CHAIN LOGISTICS CASE OF SHIPPING MARITIME TRANSPORTATION

Benaissa Mounir (), Benabdelhafid Abdellatif and Akkouri Zina
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Benaissa Mounir: REGIM/Ecole Nationale d’Ingénieur de Sfax-Tunisie
Benabdelhafid Abdellatif: Université du Havre
Akkouri Zina: Université du Havre

Polish Journal of Management Studies, 2010, vol. 2, issue 1, 139-154

Abstract: The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. Satisfy the customer through the control of the triptych "Quality, Cost, Time." Therefore, the survival of enterprises must include control of all processes. Or, find the links existing between the logistics chain parts and requirements of the quality process is not easy, for this reason it is better to make mapping process to award the possible links so that we can adapt these two concepts together. This paper presents the results of an exploratory survey investigating the status of quality management practices in the logistics function in the logistics chain of shipping maritime transportation.

Keywords: Quality management; logistics performances; logistic chain; customer satisfaction; shipping maritime transportation (search for similar items in EconPapers)
JEL-codes: D00 L00 M00 (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:pcz:journl:v:2:y:2010:i:2:p:139-154

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