DISTRIBUTION MANAGEMENT IN COMPANY X

Agnieszka Wójcik-Mazur () and Karina Wieczorek
Additional contact information
Agnieszka Wójcik-Mazur: Technical University of Czestochowa, Management Faculty,
Karina Wieczorek: Technical University of Czestochowa, Management Faculty

Polish Journal of Management Studies, 2012, vol. 6, issue 1, 196-205

Abstract: The subject of this publication is the problem of distribution management, exemplified by Company X. The process has been defined by analysing the conditions necessary to satisfy prospects’ needs and create the market position of a business entity. The paper focuses on the basic features of distribution system and the character of distribution channels.The assessment of distribution management has been illustrated with an example of Company X. The subjects of interest are: the dynamics of order flow, the delivery readiness rate, and the percentage of specific complaints in the structure of complaints in total between 2009 and 2011. The Pareto chart made it possible to diagnose the main causes of the highest percentage of complaints. As a result of research, the key improvement areas have been identified, the main ones being the functioning of order processing system and completion of deliveries.

Keywords: logistics management; distribution; physical distribution; distribution channel (search for similar items in EconPapers)
JEL-codes: L11 (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.pjms.zim.pcz.pl/PDF/PJMS6/DISTRIBUTIONMANAGEMENTINCOMPANYX.pdf (application/pdf)
http://pjms.zim.pcz.pl/distribution-management-in-company-x-.php (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pcz:journl:v:6:y:2012:i:1:p:196-205

Access Statistics for this article

More articles in Polish Journal of Management Studies from Czestochowa Technical University, Department of Management Contact information at EDIRC.
Bibliographic data for series maintained by Paula Bajdor ().