21 YEARS OF QUALITY MANAGEMENT AND CONSUMER PROTECTION IN ROMANIA

Nicolae George Drãgulãnescu ()
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Nicolae George Drãgulãnescu: University Polytechnics of Bucharest, Faculty of Electronics, Telecommunications and Information Technology, Romania

Polish Journal of Management Studies, 2013, vol. 7, issue 1, 299-314

Abstract: The former socialist/ communist rule kept Romania almost isolated from the Western World during about half a century (1945-1989). All about 7000 Romanian former state-owned companies (which were operational at the end of 1989) were obliged, by Law, starting the years ‘60, to organize their own so-called “CTC (Technical Quality Control) Department”, in order to only inspect the quality of their products. In 1992, two years only after the fall of Ceausescu’s dictatorship, in Romania were published both the first Romanian edition of famous ISO 9001 standard (in 1987, when ISO published its first international issue, the former Romanian regime did not allow the translating of it in Romanian!) and the first Consumer Protection Act in Romania’s history. This paper introduces - from both historical and professional insider’s perspective - the most important facts, challenges, issues and outcomes of these very important events, happened over two decades ago

Keywords: Romania; quality management; consumer protection; legislation; organizations; approaches (search for similar items in EconPapers)
JEL-codes: D11 (search for similar items in EconPapers)
Date: 2013
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