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ANALYSIS OF PERSONNEL PERFORMANCE TO IMPROVE QUANTITY AND QUALITY SERVICES TO THE PEOPLE

Ramin Bashir Khodaparasti ()
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Ramin Bashir Khodaparasti: Urmia University, Faculty of Economics and Management, Iran

Polish Journal of Management Studies, 2013, vol. 7, issue 1, 79-88

Abstract: The purpose of this study, given the important role of different ways to improve the quality and quantity of public services by using best practices, share resources and ultimately increases efficiency and satisfaction of serving people. Our attempt to be analyzed both profit organizations and non-profits. Any organization at any level, in order to be viable, it should more accurately, and meet customer requirements and customer needs, and take into account their corporate policies. Therefore, in this paper, the model chi-square and a sample of 150 people, consisting of men and women in offices irrigation, municipal finance, and City Hall of Urmia (Iran) were used. The results of this study indicate that staff performance plays a significant role in improving the quality and quantity of services to the people

Keywords: staff performance; quality; quantity; customer service; Iran (search for similar items in EconPapers)
JEL-codes: E24 (search for similar items in EconPapers)
Date: 2013
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