THE NECESSITY TO IMPROVE QUALITY IN HIGHER EDUCATION SERVICES. CASE OF ROMANIA
Polish Journal of Management Studies, 2013, vol. 8, issue 1, 57-65
This paper is about the necessity to establish a quality management system in universities capable to improve the performance of these ones and to achieve the excellence in their current activities. The research objectives were to analyse the main trends of higher education services in Romania and to propose future strategies in line with the current orientations at the European level. The results of our research stress the necessity to improve the quality inside the higher education institutions as the education market become smaller year by year mainly due to the demographic changes. In this respect the EFQM Excellence Model could be used in the development of the Quality Management System.
Keywords: higher education; quality management; labour market; excellence; EFQM model (search for similar items in EconPapers)
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