Examining the impact of electronic supply chain management processes on customer satisfaction: A literature review

Mohammed Dawood Shamout and Okechukwu Lawrence Emeagwali

Business and Economic Horizons (BEH), 2016, vol. 12, issue 3, 141-163

Abstract: This paper aims to discuss a collection of empirical studies examining the impact of electronic supply chain management (e-SCM) processes on customer satisfaction. A review of the relevant literature has shown that a limited number of previous studies has attempted to identify the impact of e-SCM processes on customer satisfaction. Thus, the obtained data from the secondary source will be discussed and explained here. Findings of this study show the impact of e-SCM processes on customer satisfaction. This study has been based on a literature review and opens the door for future researchers to further expand this field.

Keywords: Supply chain management processes; customer satisfaction; electronic supply chain management (search for similar items in EconPapers)
JEL-codes: M10 M15 (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:pdc:jrnbeh:v:12:y:2016:i:3:p:141-163

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