PERFORMANCE MANAGEMENT AND KEY PERFORMANCE INDICATORS FOR HIGHER EDUCATION INSTITUTIONS IN SERBIA

Ana Maria Serdar
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Ana Maria Serdar: Faculty of Economics Subotica University of Novi Sad, Serbia

Perspectives of Innovation in Economics and Business (PIEB), 2010, vol. 6, issue 3, 116-119

Abstract: Higher education is enduring fundamental changes - universities are experimenting with new ways of funding and forging partnerships with private companies, competition is fiercer than ever before. All these changes indicate that higher education is becoming an industry. Thus, in order to succeed, institutions of higher education, just like profit oriented organizations, have to know how to enhance an manage their performance. The paper depicts the process of defining key performance indicators for higher education institutions in Serbia. Once determined, key performance indicators become a basis for improving control of use of organizational resources, quality of business results and for aligning business strategy with business technology.

Keywords: Higher education; performance management; key performance indicators (search for similar items in EconPapers)
JEL-codes: I32 Q56 (search for similar items in EconPapers)
Date: 2010
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