WEB CONSUMER BEHAVIOR: THE EFFECT OF ENJOYMENT ON INNOVATIVENESS

Elisabete Magalhães Serra (), Fernando Colmenero-Ferreira () and José Manuel Carvalho Vieira ()
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Elisabete Magalhães Serra: Faculdade de Economia e Gestão. Universidade Católica Portuguesa
Fernando Colmenero-Ferreira: Departamento de Gestão e Economia. Universidade da Madeira
José Manuel Carvalho Vieira: Faculdade de Economia e Gestão. Universidade Católica Portuguesa

Portuguese Journal of Management Studies, 2007, vol. XII, issue 1, 45-58

Abstract: This research analyzes if the degree of entertainment, enjoyment and involvement with information from a website makes the adoption of innovative purchase behaviors easier. The proposition was that the first consumers in the web portals are consumer innovators, and such innovators will buy new products that are present on this new commerce platform. This study conducted an experiment followed by a questionnaire survey to verify this proposition. Domain specific innovativeness scales (DSI) are used to measure consumers’ innovativeness for web commerce. The results suggest that: (1) the degree of entertainment and involvement with the information provided by the website does not change the online shopper’s behavior; (2) the degree of website enjoyment can increase innovative purchases behavior.

Keywords: Consumer Behavior; Innovativeness; Uses and Gratifications; World Wide Web (search for similar items in EconPapers)
Date: 2007
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