EXPLORING INTELLECTUAL CAPITAL IN A CALL CENTRE THROUGH A ‘SYSTEM DYNAMICS’ RESOURCE BASED VIEW
Enzo Bivona ()
Additional contact information
Enzo Bivona: University of Palermo – Faculty of Political Sciences c/o CED4 – System Dynamics Group – Italy
Portuguese Journal of Management Studies, 2008, vol. XIII, issue 3, 361-383
This paper examines alternative Intellectual Capital (IC) investment policies in a dynamically complex system in order to explain differences in firm performance. The analysis is supported through the use of a System Dynamics (SD) simulation model. This paper is based on the hypothesis that in order to explain superior performance, it is not sufficient to look at the endowment of strategic resources; it also requires an analysis of the dynamics of resource accumulation and depletion processes, which stem from management policies. To assess the impact of IC on company performance, a conceptual framework and an SD simulation model are developed. Finally, the results from alternative scenarios are presented.
Keywords: Intellectual Capital; Resource Based View; System Dynamics; Simulation (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations View citations in EconPapers (1) Track citations by RSS feed
Downloads: (external link)
http://pascal.iseg.utl.pt/~pjms/files/2008-Explori ... ource_based_view.pdf (application/pdf)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:pjm:journl:v:xiii:y:2008:i:3:p:361-383
Access Statistics for this article
Portuguese Journal of Management Studies is currently edited by Luís Mota de Castro, Tiago Cardão-Pito, Mark Crathorne
More articles in Portuguese Journal of Management Studies from ISEG, Universidade de Lisboa Contact information at EDIRC.
Series data maintained by Luís Mota de Castro, Tiago Cardão-Pito, Mark Crathorne ().