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THE DECLINE OF AMERIQUEST: A case study

Rong Cai and Gurpreet Dhillon
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Rong Cai: Virginia Commonwealth University, Richmond, USA
Gurpreet Dhillon: Virginia Commonwealth University, Richmond, USA

Portuguese Journal of Management Studies, 2012, vol. XVII, issue 2, 153-168

Abstract: In the subprime lending market, Ameriquest Mortgage Company is one of the leading lenders. It is widely known for its advertising slogan of “proud sponsor of the American dream.” Yet in 2006, an investigation into unlawful mortgage lending practices and the subsequent $325 million multi-State settlement brought even more attention to this company.What caused this lawsuit which brought irreparable damage to its reputation and financial loss for Ameriquest? This study focuses on the Information System Security management of the company. The study first introduces Ameriquest, and then briefly describes the lawsuit and settlement, and then discusses the IS security control in Ameriquest. The discussion will cover the internal control, external control, and technical controls of the company. Classification- JEL:

Date: 2012
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Portuguese Journal of Management Studies is currently edited by Luís Mota de Castro, Tiago Cardão-Pito, Mark Crathorne

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