Measuring satisfaction with health care services for Vietnamese patients with cardiovascular diseases

Jongnam Hwang, Giang Thu Vu, Bach Xuan Tran, Thu Hong Thi Nguyen, Bang Van Nguyen, Long Hoang Nguyen, Huong Lan Thi Nguyen, Carl A Latkin, Cyrus S H Ho and Roger C M Ho

PLOS ONE, 2020, vol. 15, issue 6, 1-15

Abstract: Patient satisfaction is a useful predictor of adherence and outcomes of cardiovascular diseases (CVDs) treatment. This study explored the satisfaction of Vietnamese CVDs inpatients and outpatients using a scale specifically designed for CVDs patients and examined the factors associated with satisfaction towards CVDs treatment services. Interviews of 600 patients at the Hanoi Heart Hospital were conducted. We developed a measurement scale for both inpatient and outpatient services. Multivariate Tobit regression was used to determine the associated factors with patient satisfaction. For inpatients, Cronbach’s alpha reported for the domains were in the range of 0.72–0.97, while for outpatients, Cronbach’s alpha was within 0.61–0.97. Overall, patients were more satisfied with inpatient services (Mean = 81.8, SD = 5.8) than outpatient services (Mean = 79.7, SD = 5.2, p

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0235333

DOI: 10.1371/journal.pone.0235333

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