Factors affecting revisit intention for medical services at dental clinics

Sewon Park, Han-Kyoul Kim, Mankyu Choi and Munjae Lee

PLOS ONE, 2021, vol. 16, issue 5, 1-15

Abstract: Recent changes in the medical paradigm highlight the importance of patient-centered communication. However, because of the lack of awareness of dental clinics and competency of medical personnel, the quality of medical services in terms of the communication between doctors and patients has not improved. This study analyzed the impact of health communication and medical service quality, service value, and patient satisfaction on the intention to revisit dental clinics. The study participants were outpatients treated at 10 dental clinics in Seoul. The research data were collected using a questionnaire during visits to these dental clinics from December 1 to December 30, 2016. A total of 600 questionnaires were distributed (60 copies to each clinics) and 570 valid questionnaires were used for the analysis. The influence of the factors was determined using structural equation modeling. The factors influencing service value were reliability (β = 0.364, p

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0250546

DOI: 10.1371/journal.pone.0250546

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