Changes to telehealth practices in primary care in New Brunswick (Canada): A comparative study pre and during the COVID-19 pandemic

Claire Johnson, Jérémie B Dupuis, Pierre Goguen and Gabrielle Grenier

PLOS ONE, 2021, vol. 16, issue 11, 1-11

Abstract: Background: During the COVID-19 pandemic, telehealth technologies were used in the primary health care setting in New Brunswick as a means to continue providing care to patients while following public health guidelines. This study aimed to measure these changes and examine if they improved timely access to primary care. A secondary goal was to identify which telehealth technologies were deemed sustainable by primary care providers. Methods: This was a comparative study on the use of telehealth technology before and during the COVID-19 pandemic. Between April 2020 and November 2020, 114 active primary care providers (family physicians or nurse practitioners) responded to the online survey. Results: The findings illustrated an increase in the use of telehealth technologies. The use of phone consultations increased by 122%, from 43.9% pre-pandemic to 97.6% during the pandemic (p

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0258839

DOI: 10.1371/journal.pone.0258839

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