Development of constructs to measure client satisfaction with pharmacy services in resource-limited settings. A multicenter cross-sectional study

Nimona Berhanu, Zewdie Birhanu, Tidenek Mulugeta, Tadesse Gudeta, Belachew Umeta and Gizachew Tilahun

PLOS ONE, 2022, vol. 17, issue 10, 1-16

Abstract: Background: Satisfaction with pharmacy services has many implications, including the degree of interaction with health care providers, the type and quality of service provided, and the extent to which needs and desires are met. This study aimed to identify the dimensions of pharmacy services and quantify client satisfaction with them. Methods: A quantitative cross-sectional study was employed to guide this study. Data were entered into Epi Data, exported to SPSS 26.0, and analyzed using exploratory factor analysis to identify the underlying dimensions of pharmacy service. The study was conducted between 14th August 2020 and 28th December 2020. For standardization and comparison purposes, items loaded onto each dimension were computed and rescaled, and descriptive statistics were used to summarize the results. Stepwise linear regression was performed to quantify the contribution of each dimension to overall satisfaction and to identify determinant variables for overall satisfaction. A 95% CI, and a P-value of

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0275089

DOI: 10.1371/journal.pone.0275089

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