Medico-legal dispute resolution: Experience of a tertiary-care hospital in Singapore

Lee Theng Lim, Wanlin Chen, Thomas Wing Kit Lew, Jackie Mui Siok Tan, Seow Kiak Chang, Daryl Zhang Wei Lee and Thomas Swee Guan Chee

PLOS ONE, 2022, vol. 17, issue 10, 1-13

Abstract: Introduction: The resource burden of healthcare disputes and medico-legal claims has been rising. A dispute resolution system operating at the hospital level could ameliorate this disturbing trend. Methods: This is a retrospective observational study on patient complaints and medico-legal cases received by the dispute resolution unit of an acute tertiary hospital from 2011 to 2015. We described the characteristics and analysed the resolution methodology and outcomes of all closed medico-legal cases. Results: Patient complaints significantly increased at a compound annual growth rate (CAGR) of 4.2% (p

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0276124

DOI: 10.1371/journal.pone.0276124

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