Maternal satisfaction and associated factors towards institutional delivery service at public hospitals in the Somali region, Eastern Ethiopia

Zemenu Shiferaw, Abdirahman Mahad and Semehal Haile

PLOS ONE, 2022, vol. 17, issue 11, 1-12

Abstract: Background: Client satisfaction reflects the gap between the expected service and the experience of the service, from the client’s point of view. Maternal satisfaction with delivery services affects the selection of birthplaces and helps to identify gaps between actual health care and desired health care outcomes. There is a dearth of evidence on the factors of client satisfaction towards delivery services in the Somali region. Objective: The aim of this study was to assess maternal satisfaction and associated factors towards institutional delivery service at public hospitals in the Somali region, Eastern Ethiopia, in 2018. Methods: An institution-based cross-sectional study design was conducted from December 1–30, 2018, on a total of 320 delivering mothers who gave birth. A systematic random sampling technique was used. A pretested structured questionnaire was used for data collection through a face-to-face interview. The data was checked for completeness and entered into EpiData. Statistical analysis was done by SPSS version.20. Binary logistic regression was used to identify factors. Multivariable analysis was done to compute adjusted odds ratios at 95% CI and a P-value

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0277224

DOI: 10.1371/journal.pone.0277224

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