Feeling heard: Operationalizing a key concept for social relations

Carla Anne Roos, Tom Postmes and Namkje Koudenburg

PLOS ONE, 2023, vol. 18, issue 11, 1-29

Abstract: Feeling heard is considered a cornerstone of close relationships and crucial to healthy self-development, but psychologically, this sentiment of feeling heard remains understudied. The current paper therefore aims to define and measure the experience of feeling heard. Based on an integrative literature review, feeling heard is conceptualized as consisting of five components at two conceptual levels. At the interpersonal level people feel heard when they have 1) voice, and receive 2) attention, 3) empathy, 4) respect. At the collective level people should experience 5) common ground. In two population surveys (N = 194, N = 1000), we find that feeling heard is a unitary concept, and we develop and validate the feeling heard scale (FHS); a concise eight-item scale with good psychometric properties. Results show that the FHS is a distinct predictor of conversation intentions in many different contexts and relationships. In fact, the FHS is the strongest predictor of intentions for conflict behavior among a set of 15 related variables (e.g., acquaintance, intimacy). We conclude by reflecting on the potential applications of this scale: in interpersonal relations and professional contacts, the FHS enables the assessment of one crucial dimension of social interaction.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0292865

DOI: 10.1371/journal.pone.0292865

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